top of page

Return/Refund/Exchange Policy

Return/Refund/Exchange Policy

Our return policy applies to Ready-To-Ship and Made-To-Order items. This policy does not apply to items purchased through our Custom processes.

We do not offer refunds for any reason but will offer, at our discretion, an exchange or store credit for non-custom items if contacted within 7 days of receiving an item. You must contact us and be given a Return Merchandise Authorization (RMA) number before returning an item.

Forced returns will not be accepted and again no refunds will be given. If we agree to an exchange, you will be given the return address and an RMA number which must be included with the package. The item must be returned before credit is issued and must be in saleable condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellation Policy

To request cancellation of your ready-to-ship or made-to-order item/s, you must email within 24 hours of purchase. However, if your item has already shipped or production has started, the cancellation will be declined even if it is within the 24-hour window. Cancellation will only be approved at our discretion.

Shipping/Processing Policy

The Processing time is different depending on what you ordered:

  • All Made-To-Order items have an estimated 2-4 weeks for processing.

  • All Read-To-Ship items will ship within 1-5 business days

  • All Custom timelines are personalized and discussed directly with the client.

Shipping speed and carrier are entirely dependent on the specified carrier(s).

Expedite Fee for Custom Piece Policy

Custom orders sooner than originally quoted will be charged an expedite fee, agreed to by both parties

 

Delayed/Missing Package Policy

For the most up-to-date tracking information, please refer to the tracking number provided in the shipping email. Blessed Roots Wellness is not responsible for any delays once the package has been transferred to the postal carrier.

 

We highly recommend purchasing shipping insurance for the total value of your order. We are happy to submit an insurance claim for any missing or damaged packages, however, if insufficient or no insurance was purchased Blessed Roots Wellness is not responsible for the lost value.

 

Blessed Roots Wellness is not responsible (i.e. we will not issue a refund/replace) for any lost, missing, delayed, or damaged packages, but we will submit an insurance claim where it is legal to do so. If you open a chargeback you forfeit all rights to your package.

Customs/Duty and Import Tax Policy

Most counties, if not all of them, will charge Customs and/or import taxes on international shipments. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to holds placed by your Customs Office. Please check with your local Customs Office for more information.

 

BRW-RET-04.28.2022.v1

bottom of page